@inproceedings{Labbate/etal:04,
  author={Marcello L'Abbate and Ingo Frommholz and Ulrich Thiel and Erich Neuhold},
  title={Using Case Based Retrieval Techniques for Handling anomalous Situations in Advisory Dialogues},
  key={Labbate/etal:04},
  booktitle={Proceedings of the 15th International Conference on Database and Expert Systems Application (DEXA 2004)},
  pages={539--548},
  year=2004,
  editor={Fernando Galindo and Makoto Takizawa and Roland Traunmüller},
}